FAQ
Common questions.
Compatibility, downloads, drivers, and using your existing profiles.
Can I use the mixer tools without owning a GoXLR?
Try virtual routing in your browser without owning a mixer. Connect a physical GoXLR or GoXLR Mini to control live audio with GoXLR Utility.
Do I still need the GoXLR driver on Windows?
Yes. Install the TC-Helicon driver first. Then quit the manufacturer’s app before opening GoXLR Utility so both apps aren’t trying to control the device.
Can I use my existing GoXLR profiles?
Yes. In the Utility, open the folder from the Profiles pane, copy in your device profiles, then load the one you want. Use the Microphone Profiles pane for mic profiles.
Does this work with the GoXLR Mini?
Yes. The Mini supports core mixing, routing, lighting and mic processing. Sampler pads and the full voice-effects section belong to the full-size GoXLR.
Does the website routing matrix change my hardware?
The matrix is a browser preview. It saves your choices on this browser and can export a routing plan. Set the corresponding connections in the Utility to apply them to your GoXLR.
Can I use Mix B on any device?
Submix availability depends on your model, firmware and driver. Look for Submixes in the Utility and check the official firmware notes before changing firmware.
Why is macOS marked experimental?
GoXLR Utility provides native packages for both Intel and Apple Silicon. Check the project’s latest platform notes for audio setup and limitations.
Need setup instructions?
Find the right steps for your device and operating system.